Return & Refund Policy

At Clothing by Vivi / Vihara Enterprises we prioritize your satisfaction with every purchase. Should you encounter any issues with your order, we’ve outlined our Return & Refund Policy to ensure a seamless experience.

Easy Exchange Process

If you receive an incorrect product or it doesn’t fit, don’t worry! You can exchange it within 7 days of delivery.

Refund Guidelines

For returns or exchanges of lower-value items, we’ll promptly process your refund upon careful inspection of the returned items. Canceled orders are eligible for a full refund if not yet dispatched. Once dispatched, refunds are processed upon refusal of delivery.

Cancellation Procedure

Changed your mind? No problem! You can cancel your order within 24 hours by emailing us your order ID and reason for cancellation. However, once the order is shipped, it cannot be cancelled, but you can return it if faulty.

Faulty Product Returns

In the rare event of receiving a faulty product, notify us within 24 hours of delivery and provide a photo. We’ll provide an exchange for the same product. In case the product is not available, we will process your refund within 10 working days upon receipt and verification of the product at our warehouse.

Refund Conditions

Please ensure returned products are unused, and unwashed, and include original packaging and tags. Items without tags will not be accepted for return.

Refund Circumstances

We issue refunds in the following situations:

• Duplicate payment
• Adherence to our refund policy
• At the discretion of our customer support staff

How to Claim a Refund

To claim a refund, simply email us at vihara.enterprises15@gmail.com

Our back-office staff will review and process your request accordingly.

Unethical Order & Cancellation Policy

Orders made unethically, including through technical glitches or offer misuse, will be cancelled without a refund.

Self-Shipping Option

If you prefer to self-ship returns, inform us via email. However, please note that a transportation cost of Rs. 100 may apply if our courier service is not used.

For any further inquiries or assistance, please feel free to reach out to our customer support team at

• +91 70219 30385

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Thank you for choosing us. Your satisfaction is our priority.