FAQ

Frequently Asked Questions

Last Updated: April 20, 2025

Welcome to ClothingByVivi’s FAQ section! We’ve compiled answers to common queries to assist you with your shopping experience in India.

General Questions

What is the minimum order value for free shipping?
Enjoy free shipping on orders above ₹2,000. A flat rate of ₹99 applies for orders below this amount.

How long does delivery take in India?
Standard delivery takes 5-7 working days. Express delivery (₹199) takes 2-3 days in metro cities, while remote areas may take up to 10 days.

Orders & Payments

What payment methods do you accept?
We accept UPI, net banking, credit/debit cards, wallets (e.g., Paytm), and Cash on Delivery (COD) across India.

Can I cancel my order?
Yes, cancellations are allowed within 24 hours of placing the order. Contact us at clothingbyvivi@gmail.com , or call +91-7021930385.

Returns & Exchanges

What is your return policy?
Return unused items with tags within 7 days of delivery. Free reverse pickup is available in serviceable pin codes.

How do I exchange a product?
Email us at clothingbyvivi@gmail.com with your order number. Exchanges depend on stock availability.

What if I self-ship my return?
Send to 148/U, Bhagat Kunwar Road, Opp Bakery Lane, Kopri Colony, Thane (East), Maharashtra - 400603, India, within 7 days. Share tracking details for a ₹100 store credit.

Product & Sizing

How do I choose the right size?
Refer to our size guide on the product page. Contact us for assistance if needed.

Are your products authentic?
Yes, all items are 100% authentic and sourced directly from our manufacturers.

Customer Support

How can I contact you?
Reach us at clothingbyvivi@gmail.com , or call +91-7021930385, Monday to Saturday, 10 AM - 6 PM IST.

Need more help? Visit our Contact Us page or check your order status online.