Shipping & Returns

At ClothingByVivi, we ensure a seamless shopping experience across India with reliable shipping and a customer-friendly return policy, tailored to meet local expectations.

Shipping Policy

Processing Time: Orders are processed within 1-2 working days.

Shipping Charges: Free shipping on orders above ₹2,000. A flat rate of ₹99 applies for orders below ₹2,000. Express delivery is available at ₹199.

Delivery Time: Standard delivery takes 5-7 working days across India. Express delivery takes 2-3 working days in metro cities. Remote areas may take up to 10 days.

Shipping Partners: We partner with trusted couriers like Delhivery, Blue Dart, and India Post for nationwide coverage.

Tracking: Receive a tracking link via email or SMS once your order is dispatched.

Returns Policy

Eligibility: Returns are accepted within 7 days of delivery for unused items with original tags intact.

Process: Initiate a return by emailing clothingbyvivi@gmail.com with your order number and reason. For eligible returns, we offer free reverse pickup in serviceable pin codes.

Refund/Exchange: Approved returns receive a refund to the original payment method or store credit within 7-10 working days. Exchanges are subject to stock availability.

Exceptions: Final sale items, custom orders, and international shipments are non-returnable.

Self-Shipping: If reverse pickup isn’t available, self-ship to our warehouse at ClothingByVivi, 148/U, Bhagat Kunwar Road, Opp Bakery Lane, Kopri Colony, Thane (East), Maharashtra - 400603, India, within 7 days. Share tracking details via email for a ₹100 store credit on future purchases.

For support, contact us at clothingbyvivi@gmail.com or call +91-7021930385. Thank you for choosing ClothingByVivi!